Frequently asked questions
Clear answers for early product and project evaluation.
These general answers help prepare a project conversation. Final specifications, documents, commercial terms, and applicability are confirmed against the actual configuration.
Products & configuration
Can the battery enclosure or connectors be customized?
Configuration options depend on the platform, project volume, mechanical constraints, qualification scope, and commercial requirements. Share the installation envelope and interface needs for review.
Do the batteries include a BMS?
The reference platforms assume an integrated battery management system. Final protection thresholds, communication, I/O, and system behavior are defined against the application.
Can batteries be connected in series or parallel?
Series and parallel capability must be confirmed for the exact battery configuration, BMS behavior, system protection, charging architecture, and operating procedure.
Is a 12V LiFePO4 module a drop-in SLA replacement?
Not automatically. Confirm charger profile, peak current, mechanical fit, terminals, low-voltage behavior, and monitoring needs before treating any upgrade as drop-in. See the SLA upgrade checklist in Resources.
How do I choose among SCIFP 48V ESS modules?
Start with load, runtime, cabinet envelope, charge source, communication needs, and parallel assumptions. Capacity alone is not enough. Use the ESS RFQ checklist to package those inputs.
Project & quotation
What information is needed for a quotation?
Useful inputs include system voltage, continuous and peak load, runtime, charging source, operating environment, mechanical envelope, interfaces, estimated quantity, destination, and schedule.
Can I order a sample?
Sample availability, configuration, timing, price, and evaluation scope are confirmed during the project review.
What is the typical project process?
The working process is requirements review, platform selection, configuration definition, sample and validation, followed by production release when applicable.
Documentation & quality
Which documents are available?
Typical documents may include a product specification, drawing, user or integration guide, interface document, test summary, and configuration-specific records. Availability varies by project.
How do I request drawings or communication documents?
Use the technical library or RFQ form and identify the exact model, application, and document needed. Sensitive files may require an agreed sharing process.
Does a reference certification apply to every configuration?
Not necessarily. Certification, testing, and compliance statements must be checked against the exact model, design revision, intended use, and scope.
Supply & support
What are the MOQ and lead time?
MOQ and lead time depend on the platform, configuration, sample or production stage, forecast, materials, and destination. Final terms belong in the quotation.
Is U.S. inventory available?
U.S. inventory location and available quantity are confirmed for the specific model, order volume, and requested delivery window.
How is warranty coverage defined?
Warranty coverage, exclusions, supporting records, claim handling, and remedies are stated in the final commercial documentation for the product.
Question not covered?
Send the application and the decision you are trying to make.
Share your target voltage, load profile, environment, volume, and schedule. Our team will follow up with the next technical and commercial questions.